Privacy Policy

1. Who We Are

Ozone Holidays Private Limited ('Ozone Holidays', 'we', 'us', or 'our') is a luxury family travel agency registered in India, with its principal office at #51, Om Shiva Shakthi Arcade, 4th Floor, Kaggadasapura, C V Raman Nagar Post, Bengaluru - 560093, Karnataka.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ozoneholidays.online or contact us to enquire about or book a holiday.

2. Information We Collect

We may collect the following categories of personal information: (a) Identity & Contact Data -- your name, email address, phone number, and postal address when you submit an enquiry form or contact us directly; (b) Travel Preferences -- destination interests, travel dates, number of travellers, and budget range that you share with us; (c) Usage Data -- IP address, browser type, pages visited, and time spent on our website, collected automatically via server logs and analytics tools; (d) Communications -- records of correspondence when you contact us by email, phone, or WhatsApp.

3. How We Use Your Information

We use the information we collect to: respond to your holiday enquiries and provide personalised travel proposals; process bookings and communicate itinerary details; send service-related notifications such as booking confirmations and travel updates; improve our website and services through aggregated analytics; comply with legal obligations under applicable Indian law.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

We process your personal data on the following bases: (a) Contract -- processing is necessary to respond to your enquiry and, where applicable, to perform a booking contract; (b) Legitimate Interests -- to improve our services and communicate relevant travel information; (c) Legal Obligation -- where required by Indian law or regulatory authorities; (d) Consent -- where you have explicitly opted in to receive marketing communications.

5. Sharing Your Information

We do not sell your personal data. We may share it with: (a) Travel Suppliers -- airlines, hotels, tour operators, and ground handlers necessary to fulfil your booking; (b) Technology Partners -- our website hosting provider and CRM tools, bound by data processing agreements; (c) Legal Authorities -- where required by law, court order, or government request; (d) Business Transfers -- in the event of a merger, acquisition, or sale of assets, subject to the same privacy protections.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies help us understand how visitors interact with our site; these are only activated with your consent via our cookie banner.

You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference centre.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is retained for up to 3 years; booking records are retained for 7 years in accordance with Indian accounting and tax regulations.

8. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data where we no longer have a lawful basis to retain it; object to or restrict certain processing activities; withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: Ozone Holidays Private Limited, #51, Om Shiva Shakthi Arcade, 4th Floor, Kaggadasapura, C V Raman Nagar Post, Bengaluru - 560093, Karnataka, India. Email: [email protected] | Phone: +91 9742 974242.