Terms & Conditions

1. Introduction

These Terms & Conditions ('Terms') govern your use of the website ozoneholidays.online and the purchase of travel services from Ozone Holidays Private Limited ('Ozone Holidays', 'we', 'us', or 'our'), a company incorporated in India with its registered office at #51, Om Shiva Shakthi Arcade, 4th Floor, Kaggadasapura, C V Raman Nagar Post, Bengaluru - 560093, Karnataka.

By accessing our website or making a booking, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Services

Ozone Holidays acts as a travel agent and tour operator, arranging holidays, tours, accommodation, and related travel services on behalf of clients. All packages are tailor-made and subject to availability at the time of booking confirmation.

Package prices displayed on this website are indicative, quoted ex-Bengaluru for 2 adults and 2 children sharing, on a land-only basis (excluding international flights and visa fees unless explicitly stated). Final pricing is confirmed in your personalised quotation.

3. Bookings & Payments

A booking is confirmed only upon receipt of a signed booking form and the required deposit as specified in your quotation. The balance payment is due no later than 45 days prior to departure, unless otherwise agreed in writing.

Payments may be made by bank transfer, UPI, or other methods specified in your invoice. All prices are in Indian Rupees (INR) unless otherwise stated.

4. Cancellations & Refunds

Cancellation charges apply as follows from the date written notice is received: 45 days or more before departure -- loss of deposit; 30-44 days -- 50% of total package cost; 15-29 days -- 75% of total package cost; 14 days or fewer -- 100% of total package cost.

Refunds, where applicable, will be processed within 14 working days of the cancellation being confirmed. Certain supplier charges (e.g. airline tickets, non-refundable hotel bookings) may be non-refundable regardless of the above schedule.

5. Amendments

Requests to amend a confirmed booking must be made in writing. Amendment fees may apply depending on the nature of the change and supplier policies. We will endeavour to accommodate changes but cannot guarantee availability.

6. Travel Documents & Visas

It is your responsibility to ensure that all members of your party hold valid passports and any required visas, travel permits, or health documentation for your destination. Ozone Holidays can provide general guidance but is not responsible for visa refusals or entry denials.

7. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance covering cancellation, medical expenses, personal liability, and loss of baggage. Ozone Holidays is not liable for any losses that would have been covered by adequate travel insurance.

8. Limitation of Liability

Ozone Holidays acts as an intermediary between clients and third-party suppliers (airlines, hotels, ground operators). We are not liable for any loss, damage, injury, or inconvenience arising from the acts or omissions of such suppliers, force majeure events, or circumstances beyond our reasonable control.

Our total liability to you in connection with any booking shall not exceed the total amount paid by you for that booking.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government actions, or strikes.

10. Website Use

The content on this website is provided for general information purposes only. While we endeavour to keep information accurate and up to date, we make no warranties regarding the completeness, accuracy, or fitness for a particular purpose of any content.

You may not reproduce, distribute, or commercially exploit any content from this website without our prior written consent.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

12. Contact Us

For any questions regarding these Terms, please contact us at: Ozone Holidays Private Limited, #51, Om Shiva Shakthi Arcade, 4th Floor, Kaggadasapura, C V Raman Nagar Post, Bengaluru - 560093, Karnataka, India. Email: [email protected] | Phone: +91 9742 974242.